Workshop Details
THESE PEOPLE DRIVE ME CRAZY!
Headache Remedies and Other Pain Relievers for Supervisors
Some days it just doesn't pay to get out of bed! Ever said that? Most of us that deal with the public find there are just some people that can drive us crazy! This program will provide you with excellent coaching tactics on dealing with the challenging people issues that frequent the workplace.
This program will examine the groundwork that must be laid in your branch or your department in order for you to help negative or difficult people see that what they are doing isn't working. If you are ready to put an end to allowing people who sabotage teamwork or don't pull their load to create turmoil this program is for you!
You will enjoy hearing Honey Shelton, one of the nation's top coaching trainers, discuss ideas and solutions for improving communication, teamwork, production and morale. Have your pen handy as you take note of how to no longer let others drive you crazy.
What we will cover:
- Understanding yourself & others - motivation, how it works
- Creating a work environment everyone wants to work in
- Choice Theory – what it is, how to apply it
- Ground rules, expectations and goals
- Coaching – what works, what doesn’t work
- Consequences vs. punishment
- Effective dialog techniques – what to say, how to say it
- The WDEP approach to creating enviable relationships
- How to garner support and respect for your ideas
- Follow-through that sparks change
Who Should Attend
Trainers, supervisors, assistant supervisors, anyone with responsibility for coaching others on how to succeed in dealing with others