Workshop Details

Understanding Yourself and Others

This dynamic, three hour program focuses on elevating your personal effectiveness in relationship to others. The program places emphasis on understanding how what we say and how we say it impacts trust, quality and outcomes in working with others and building customer confidence.

People who are highly successful have learned the vital importance of knowing who they are. Gaining understanding regarding why and how we affect other people the way we do and why other people affect us the way they do enables us to learn to make better choices when engaging with others.

You will learn your strengths and weaknesses and the importance of maximizing what you do well and how to best manage your limitations. You will find where your blind spots are in choices you make that are not as effective as you had hoped for. The program explores the importance of developing a positive attitude about yourself, which results in others placing trust and confidence in you.

You will learn to develop the ability to study situations and people and adapt appropriate behavioral strategies that result in top notch service and improved sales results. Since we cannot change others, this program shows you how you can adapt to others in ways that bring about effectiveness without choosing manipulation or other negative approaches that erode trust.

Participants complete a self-scoring profile and leave the workshop enlightened about their personal style when it comes to communication and interpersonal skills. The process is highly useful for organizations determined to excel at communication, quality service and consultative selling. Employees will buzz about this workshop and the motivational insight it brought to the workplace.

What You Can Expect to Have Happen as a Result of this Training