About Us

How We Got Started

Honey Shelton began her career in banking on the teller line.  She went on to work in a variety of positions but found herself drawn to marketing, sales and business development.  In her role as Vice President, Chief Marketing Officer, Honey found her place in drumming up business and building the brand of the bank.  The CEO she worked for afforded her plenty of opportunities to expand her reach and challenged her to grow and learn. With her responsibilities to contribute to the growth of the bank and to create an extraordinary service culture for both the employees and the customers, Honey uncovered a missing piece.  The bank had high expectations but limited training support for the bankers.  She created a training plan and went about executing it.   A new passion was uncovered.

Years later a highly successful colleague that had started her own training company nudged Honey to do the same so in 1983 Honey formed InterAction Training.  The company’s purpose then and now is to assist service providers with the need to expand the professional development of their staff.

InterAction Training has been privileged to work with over 300 clients around the country and a few overseas.   The client list is comprised of financial institutions, state banking associations, credit union leagues and a mix of other industries, the vast majority of clients have booked the training firm time and time again.

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Honey Shelton


Honey Shelton - PresidentHoney Shelton brings the best of both worlds to her speaking and training engagements. She has 30 plus years of experience as a training and quality improvement consultant for banks and banking associations across the country. Her substantial banking background includes spending three years as Executive Vice President/Chief Retail Banking Officer with a $1 billion south Texas bank.
Nationally recognized as an outstanding speaker, over a half million bankers have participated in programs Honey has presented. Her depth of knowledge, enthusiasm, and compelling personality have left a lasting mark on InterAction Training, the firm she founded in 1983.

As a graduate of the School of Bank Marketing from the University of Colorado, she realizes the value of quality education. Honey invests time as a faculty member for banking schools around the country. She is a repeat presenter for most of the state banking associations and has accumulated an impressive client list that includes over 300 banks, credit unions and other organizations.  Globally, she presented a program in the south of France for an international, energy-related firm.

Honey has a coaching practice specializing in helping others pursue professional excellence and is the author of numerous published articles and training manuals.  Her first book, Coaching Yourself & Others will be released soon.

As a member of the American Society of Training & Development (ASTD), Honey continues her personal pursuit of excellence and has obtained certification in Reality Therapy from the William Glasser Institute as well as certification from the Training and Development Program at Texas A&M.

My Branch Manager team and I enjoyed your presentation yesterday afternoon, “How Ordinary People Become Extraordinary Leaders”. We all felt like you were speaking directly to us and our issues. We are excited to take the things we learned and put them to use starting today!

Heather J. Cross-McGuire, Corporate Training Officer, First National Bank

Janice Branch

Senior Training Consultant

Janice Branch CBTP - Senior Training ConsultantJanice Branch has been a senior training consultant for InterAction Training for over twenty years. She is a Certified Bank Training Professional (CBTP) and seasoned presenter that has all the right stuff to wow her participants about the subject matter. Prior to joining InterAction, Janice was the Senior Manager of Training for Consolidated Communications where she managed, designed, coordinated and presented training programs for this multi-state telecommunications company with over 1000 employees.

Whether it is teaching how to coach, manage, lead, negotiate, service, sell or train at every level in an organization, or if it is consulting on problem solving and servant leadership, Janice is the “go-to” person every participant wants to hear from.  Participants appreciate her “been there, done that” humor along with her expert ability to facilitate learning.

Janice has obtained a Bachelor of Business Administration with a major in Management from Almeda University and is certified by the University of Houston in Leadership and Management. In addition, she has received trainer certifications from Achieve Global and Development Dimensions, Inc.

A native Texan, she enjoys many pursuits in addition to teaching and learning, but none more than being a grandmother and tending to her ten-acre home in Montgomery, Texas, just north of Houston.

I really enjoyed the Supervisor Boot Camp! There are so many things I didn’t know about being a supervisor/leader/coach, now I feel like I have a place to start! I talked to my bosses about coaching and they are very excited for me to take that on!  So thanks for making me look good, or at least giving me the potential!

Stephanie Gentry, Teller Supervisor, McClain Bank

Zack Merrill, CBTP

Senior Training Consultant

Zack Merrill CBTP - Senior Training Consultant

Zack Merrill is a Certified Bank Training Professional (CBTP), senior training consultant for InterAction Training. An experienced banker, Zack, ran a branch bank plus had full responsibility for developing and delivering training bank wide with a focus on exceptional sales and service. His experience and expertise for leading, coaching and training takes on a real-world, results-oriented approach in his speaking engagements, webinars and workshops.

In 2013, InterAction Training created, The Training Institute, an organization dedicated to setting the standard for those responsible for training effectiveness in financial institutions. Zack has oversight for evaluating the quality, progress, and testing of candidates seeking to earn certification.

Zack attended the University of Oklahoma and is completing a course of study to earn certification in Project Management. He is devoted to his work as a Worship Pastor and makes his home in Edmond, Oklahoma with his wife and son.

“Honey, I just wanted to drop you a quick note to tell you how much I enjoyed the seminar. I have already scheduled a time with one of my staff for later today to put to work the coaching method you shared with us. It is rare that I actually feel privileged to attend a seminar but this is a case where I do. I’m glad that John encouraged me to come. It definitely improved my coaching skills”
Jim Richmond,
Western Bank

“In 1983, after being competitors for many years, Honey Shelton teamed up with me to launch a bank. It’s been my pleasure to recommend her and her team ever since. She knows how to build relationships with her clients and knows how to teach her clients to do the same with their customers and the staff.”
Bill Cone
Regional President
Wells Fargo

“Honey has been a part of our team for over 10 years. She doesn’t insist we change who we are, she insists we become clear about knowing if we’ve become who we intended to be.”
David Lacy
Community Bank & Trust

“InterAction Training is who we’ve looked to for training our team to be the best they can be since 1993. The teamwork, leadership, member service and culture enhancement training Janice and Honey have provided our Credit Union has been invaluable.”
Ayn Tally
Houston Police Federal Credit Union

“Versatile, customized, powerful, humorous, effective, thought-provoking…those would be the adjectives I would use to describe the training services and coaching we’ve engaged InterAction to provide us for almost 20 years.”
Cindy Marion
Marion, Montgomery, Inc.

“I’d heard about Honey Shelton and InterAction Training for years. What an amazing reputation they’ve established in the financial institution world! Now that we work together on projects I see how they’ve done it!”
Ann Lee
The Ann Lee Group

“I don’t know the exact number of bankers InterAction has been in front of around the country for the last two decades but the number exceeds 10,000 in our state alone. What I do know is that in Oklahoma our bankers want them back…again and again. Janice and Honey are on our calendar every year.”
Janis Reeser
Executive Vice President
Oklahoma Bankers Association

“We have become highly successful at providing a simple, affordable sales tracking (CRM) software, Resource One, that helps banks and credit unions add organization and accountability to their sales culture. Honey and her team have become highly successful teaching those same companies the skill sets they must have in order to have more sales to track.”
Dan Martin
President & COO
CoreTrac, Inc.

“Honey Shelton consistently gets high marks from our bankers. They love her presentation style, energy, humor and helpful information. Participants want to know when she is coming back to Indiana.”
Chris Bennett
Executive Vice President
Indiana Bankers Association

“We identified we could be better at communication, teamwork and leadership. We engaged Honey to work with us…providing training and coaching. Looking back I would say she helped us gauge where we were and clarify where we wanted to be. Then she provided the encouragement, feedback and training we needed. Working with InterAction has been a great experience for our team!”
Ed Rumage
Jacksboro National Bank

“We’ve been providing webinars and training events for many years. The key to a great webinar is the speaker! InterAction delivers great speakers. Honey and Janice get outstanding reviews from the participants. We are delighted they are part of the instruction team for TTS.”
Mark Bennett
Total Training Solutions

“Honey’s sales and market savvy are tried and true and her skills as a trainer have created a reputation any speaker would be proud to claim.”
Dave McGuinn
Safe Deposit Specialists

“We provide products and services focused on performance improvement to the community bank and credit union markets. It’s a natural fit for us to work with Honey and her team at InterAction Training. Together we share that determination to help our clients enhance and track performance as they increase referrals, cross-selling ratios and results.”
Douglas J. Pearson
NSS Corp

“InterAction Training and I share many of the same clients and they rave about the quality, humor and real world approach Honey and her team brings to their workshops.”
Debbie Crawford
GetTechnical, Inc.

“Our focus is helping community banks get the best ROI when selecting and managing technology. InterAction Training’s focus is teaching the coaching and leadership needed when it comes to execution of plans, goals and change. We’re a good match.”
Trent Fleming
Trent Fleming Consulting

©2017 InterAction Training, Inc. All rights reserved.

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