by heather.legge | Apr 1, 2022 | Blog
How is your stress level lately? In a recent training session with one of our partners OnCourse Learning I shared several approaches to healthy stress management for leaders of remote teams. Good news: these tips apply to just about everyone! Stay tuned... 
by Vicki Kraai | Feb 27, 2022 | Blog
Employee Engagement begins and ends with the employee experience. Now more than ever we are in challenging times to find the right fit, or any fit at all. What does our employee experience look like today? What do we want it to look from the attracting to employees... 
by heather.legge | Jan 1, 2022 | Blog
If working from home is a new normal, it’s time to take another look at ways to enhance productivity and enjoy life more. To thrive in all areas of your life while working from home, you’ll need an intentional structure of habits and routines that support your... by heather.legge | Aug 31, 2021 | Blog
How comfortable are you on camera? Many of us are missing the energy in the room of in-person training events, and despite getting used to features we can use on platforms such as Zoom and Teams, we still feel like something is missing. We’ve been doing the job and... 
by Mandy Peterson | May 3, 2021 | Blog
Why is training for customer service excellence such a challenge? Partly it is because the soft skills required for great customer experiences seem hard to define and measure, but there is more to it. Sure, training on the basics of customer service is relatively... by heather.legge | Mar 23, 2021 | Blog
It’s appalling how awful most PowerPoint presentations are. Think about it. When was the last time you saw a truly great slideshow? Especially as part of a business presentation, it’s rare for people to say, “Wow, That was an awesome PowerPoint!” LOL. Most... 
by heather.legge | Feb 24, 2021 | Blog
Do your learners pay less attention than a goldfish? If the human attention span dropped to 8 seconds according to a Microsoft study, it is less than the 9 seconds tallied by goldfish. Wait. What? Most of us can agree that our collective attention span does seem... 
by Honey Shelton | May 5, 2020 | Blog
When it feels like you never have enough time Taking charge of your time is easier said than done. First and foremost, realize that progress in this arena is what you’re after, not necessarily perfection. To effectively manage your time, it is vital to become... 
by Tina Martin | Sep 11, 2019 | Blog
Whether you’re running out of office space or your company operates without a physical headquarters, remote workers can be a great solution to your staffing needs. Not only can you access more talent and cut overhead costs, remote workers are also happier, more... 
by Sarah Adams | Jun 25, 2019 | Blog
The fact that psychology is a useful topic to learn is nothing new, and more and more people are finding ways to learn about different topics within the field. And why wouldn’t they? There is a myriad of YouTube videos, instructional books, and online articles... 
by Honey Shelton | May 1, 2019 | Blog
Do you build your training programs with resistant employees in mind? If not, you’re in the right place to learn how to alter your training so that you get the people who have checked-out checked back in! Training Resistant Employees: Where to Begin? Some... 
by Honey Shelton | Jan 10, 2019 | Blog
What is a head-teller to do when faced with tough stuff? We received six questions about six different situations. Here are our suggested responses! 1. Repeated Mistakes I have a teller that continues to make mistakes – the same mistakes – on completing forms... 
by Honey Shelton | Oct 26, 2018 | Blog
Your happiness, success, self-confidence, and quality of life increases when you have a good work reputation. Like a degree from a university or badge from the Boy Scouts a reputation, be it good, bad, or questionable is earned. Make a pact with yourself to earn an... 
by Honey Shelton | Oct 1, 2018 | Blog
Nothing, including salary, can offset the stress associated with working with people you need to get along with but for whatever reason don’t. It’s normal that you won’t like everyone, but it’s equally normal that not everyone will like you. The only thing... 
by Honey Shelton | May 1, 2018 | Blog
Monitoring and regularly evaluating your customer service is crucial in today’s competitive landscape. Your customer service is essential to create loyal customers who value the quality you offer. Still, many organizations don’t monitor, measure, or... 
by Maarten Cappaert | Feb 15, 2018 | Blog
A common pitfall when making a PowerPoint presentation is the urge to share EVERYTHING you want to cover in your training. The way we typically do this is by copying the material from our training manual or notes straight onto the slides. Then, we pick a design... 
by Maarten Cappaert | Jan 17, 2018 | Blog
When we think of training, we picture a room with seats facing a big screen that displays a PowerPoint. In the worst case, learners may picture a speaker at the front of the room, reading the content of the slideshow aloud. Learning doesn’t always happen within the... 
by Honey Shelton | Oct 5, 2017 | Blog
People don’t magically start working as an effective team, it takes work from the Supervisor, sometimes a lot! Here are 9 strategies that will help your people work together as a tightly knit unit. Think you’ll need a little more help? Consider... 
by Honey Shelton | Sep 19, 2017 | Blog
A Group is not a Team One of the most challenging tasks facing a supervisor is how to take the group of employees that work for them and mold them into a team. Too often in businesses, we are confronted with cliques, separation, and division. It is often an uphill... 
by Honey Shelton | May 12, 2017 | Blog
Planning for success is hard. When it comes to achieving our goals, we often need that extra little push to keep going at some point. If we don’t get that nudge, we tend to lose motivation or even abandon our goal altogether. Why is following through so hard?... 