Developing Leadership Skills Across the Workplace - Training Matters episode 27

Developing Leadership Skills Across the Workplace

You don’t develop leadership skills through luck, it takes training, experience, self-learning, and staying on top of best practices. Supervisors must have the right attitude and aptitude to excel in their challenging role but all staff members benefit from developing their own leadership skills and elevate their personal and professional development. Eric Eaton talks about accountability and how he elevated …

Training Matters Episode 26: Cybersecurity - Protecting Against Cyber Attacks

Protecting Against Cyber Attacks

Is your bank or credit union protected against cyber attacks? Never before have we been under greater threat from the dangers that lurk online. Viruses, malware, phishing, hacking, identity theft, ransomware. Those are just a handful of things that should be of great concern to any business, but especially to a financial institution. Are you at risk of being a …

Talent Management Plan Wisconsin Banker Article featuring Honey Shelton

Do You Have a Talent Management Plan?

Talent Management Plans Develop Your People for enterprise-wide ROI by Amber Seitz This article appeared first in “Wisconsin Banker“ One of the most important investments an organization can make is to develop its staff. A recent Gallup study found that companies that have implemented strengths-based management practices have more engaging and productive workplaces, leading to increased profits of 14-29 percent. …

Ramp Up Customer Service & Cross-Selling - Training Matters Episode 25

Ramp Up Customer Service & Cross-Selling

Is your frontline staff equipped with the self-confidence, skills, and support they need to serve your customers in the best possible way? We welcome Leigh-Anne Taylor, Senior Vice President and COO of Community Bank NBC Oklahoma, to talk about serving well and selling right. Discover how a community bank equips their frontline to consistently excel at customer service and cross-selling. …