In this month’s Training Matters, Honey talks to Adelee Mirelez, Performance Improvement Consultant and Director of the Contact Center at Insperity. They discuss call center best practices and call center management. Adelee shares the secrets on finding the right call centers agents and providing amazing training to ensure they really excel. You will learn how to stay on top of things when your call center agents have to deal with a high call and email volume, and upset customers. Find out what essential tools you want to give your call center agents the ability to shine.