Become an Alert and Capable Teller
8 Keys to Teller Excellence is designed to develop alert, capable tellers who can minimize losses, follow explicit instructions and provide quality customer service.
Every financial institution wants to develop tellers with a skillset to effectively engage with customers, use loss prevention techniques, and put a harmonious touch into every transaction.
The ability to use finesse when handling sticky situations and the capacity to effortlessly follow procedures are examples of the high expectations that come with the job. Knowing what to say to unhappy depositors is as important to the job of a teller as is accuracy in handling large sums of cash. As the first person seen by a member, the teller fills a critical role in reinforcing your brand and reputation.
Whether the teller is new or a veteran, this webinar is an opportunity to learn tips and techniques that will make them more efficient, confident, and prepared to tackle their daily responsibilities.
The Eight Keys to Teller Excellence
- Professional Maturity
- Manage Your Image
- Follow Procedure
- Scrutinize Transactions
- Minimize Cons and Scams
- Provide Extraordinary Service
- Ace Cross-Selling
- Master the Balancing Act
Janice Branch has been a Senior Training Consultant for InterAction Training for over fifteen years. She is a Certified Bank Training Professional and has all the right stuff to wow her participants. Janice is the go-to person when it comes to teaching how to coach, manage, lead, negotiate, service, sell or train at every level in an organization.