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Oregon Bankers Operations Conference
March 19, 2019 - March 21, 2019
The Northwest Bank Operations School provides a solid foundation upon which to build your career in banking. Designed for those looking to advance their knowledge in bank operations, this signature program explores the issues facing bank operations personnel and provides an in-depth framework to examine the operations that support bank services.
Honey Shelton will facilitate a session on March 20 from 8:30 am to noon:
Sales Culture & Banking the Customer of the Future
The term “sales culture” is often viewed at all levels of an organization as a negative, product-pushing, doesn’t work, long-term exercise that may or may not produce results. This session will identify key elements that comprise a bank’s sales environment and explore how to continuously move an organization’s culture in a direction where “sales” and “selling” are viewed as a natural extension and enhancement of your bank’s customer service philosophy.