Take Your Frontline to the Next Level!
Do you meet your customer’s expectations or are you driven to do more with every single transaction? Serve Well, Sell Right will teach you how to make every customer experience memorable. You will learn how to engage with the customer in a meaningful way. You will improve your radar for spotting opportunities. You will expand the relationship with your customer in a way that makes sense to them. Serve Well, Sell Right will turn you into an on-purpose expert and transform you into the star that dazzles customers.
You Will Learn to…
- Maintain and attract new business
- Increase competition through a customer-driven approach
- Provide service that promotes loyalty
- Sell the customer on expanding the relationship
- Coach effectively
- Deal with resistance and conflict
- Boost your and your team’s enthusiasm for the job
- Keep your high achievers and deal with poor performers
Honey Shelton brings the best of both worlds to her speaking and training engagements. She has 30 plus years of experience as a training and quality improvement consultant for banks, credit unions, and related associations across the country. Her substantial banking background includes spending three years as Executive Vice President/Chief Retail Banking Officer with a $1 billion south Texas bank. Nationally recognized as an outstanding speaker, over a half million bankers have participated in programs Honey has presented. Her depth of knowledge, enthusiasm, and compelling personality have left a lasting mark on InterAction Training, the firm she founded in 1983.