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When to Coach, When to Supervise?
May 23, 2018 @ 1:30 pm - 3:30 pm
Most of us have had a supervisor our whole life. We go from parents to teachers to bosses. Even the top of the food chain in many companies will be reporting to a board of directors. On the job, everybody has somebody they are accountable to, but they may or may not have somebody they consider to be a coach. Likewise, all supervisors have people they are accountable for but may not have been taught how to fill the shoes of a coach with their direct reports.
This webinar will prepare you to effectively coach and supervise. You will understand how they are different and when to act as one over the other.
A supervisor is an agenda-setter that operates in a telling mode and conveys expectations. A supervisor has the power at their disposal that can influence the direct report’s pay, promotion, and performance evaluation. A coach avoids the telling mode and encourages the coachee to clarify what success means to them. An effective coach will orchestrate questions that foster self-discovery, personal accountability, and self-evaluation.
What You Will Learn
- Close the gap between what you want and get from your team
- Understand the role of the supervisor
- Understand the role of the coach
- When do you direct, when do you delegate, and when do you develop?
- How do you teach others to be resourceful?
- Are you the problem-solver or teaching how to problem-solve?
Who Should Attend?
Anyone who builds and delivers training that the desire is for learning to occur.
Honey Shelton brings the best of both worlds to her speaking and training engagements. She has 30 plus years of experience as a training and quality improvement consultant for banks and credit unions across the country. Her substantial banking background includes spending three years as Executive Vice President/Chief Retail Banking Officer with a $1 billion south Texas bank. Nationally recognized as an outstanding speaker, over a half million bankers have participated in programs Honey has presented. Her depth of knowledge, enthusiasm, and compelling personality have left a lasting mark on InterAction Training, the firm she founded in 1983.