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When to Coach, When to Supervise

May 28, 2019 @ 1:30 pm - 3:00 pm

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What’s the difference between coaching and supervising anyway?

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Most of us have had a supervisor our whole life. We go from parents to teachers to bosses. Even the top of the food chain in many companies will be reporting to a board of directors. On the job, everybody has somebody they are accountable to, but they may or may not have somebody they consider to be a coach. Likewise, all supervisors have people they are accountable for but may not have been taught how to fill the shoes of a coach with their direct reports. To lead effectively, you need to know when to wear which hat.

This webinar will encourage you to be prepared to be effective both as a coach and as a supervisor. How are they different? How are they alike?

A supervisor is an agenda-setter that operates in a telling mode and conveys expectations. A supervisor has the power at their disposal that can influence the direct report’s pay, promotion, and performance evaluation. A coach avoids the telling mode and encourages the coachee to clarify what success means to them. An effective coach will orchestrate questions that foster self-discovery, personal accountability, and self-evaluation.

What You Will Learn

  • How do you close the gap between what you want from your team and what you are getting?
  • What’s a supervisor’s job?
  • What’s a coach’s job?
  • When do you direct, when do you delegate, and when do you develop?
  • How do you teach others to be resourceful?
  • Are you the problem-solver or teaching how to problem-solve?

Who Should Attend?

Everyone that leads or manages others and those that train those groups.

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Your Trainer

Honey Shelton - PresidentHoney Shelton brings 30 years of experience as a training and quality improvement consultant to her speaking and training engagements. Honey works with hundreds of banks, credit unions, and associations across the country. Her substantial banking background includes spending three years as Executive Vice President/Chief Retail Banking Officer with a $1 billion south Texas bank. Honey is nationally recognized as an outstanding speaker, over half a million bankers have participated in her programs and attended her keynotes. Her depth of knowledge, enthusiasm, and compelling personality have left a lasting mark on InterAction Training, the firm she founded in 1983.