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Taking Training from Classroom to Virtual

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This 90-minute webinar will provide you with a roadmap on how you can effectively switch from a traditional classroom to a virtual training environment.

Coaching Tellers to Excellence

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This webinar teaches managers and supervisors how to improve their teller’s performance with on-purpose and spontaneous coaching.

Spotting Opportunities and Making Referrals

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Curiosity about the customer leads to engagement that can provide discovery of a life event, need or problem that an attentive call center agent or branch staff person can offer a solution or a referral that results in a satisfying match.

Onboarding Your New Hire

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This 90-minute webinar will help you excel at new employee onboarding.