Head tellers primarily coach, train, and problem-solve. It's essential for your frontline to have a head teller with the capacity to develop a dynamic team.
This Call Center management Webinar will ensure your internal processes are top-notch and your agents know how to effectively use the technology. Janice will also help Call Center Managers ensure that they have well-trained agents in the Call Center. Agents who execute their responsibilities and duties effectively.
90-minute leadership skill-building webinar with Honey Shelton. Learn how to be successful in your new role as a Supervisor!
Online seminar for those with business development responsibilities. Learn thought-processes and behaviors to expand client relationships.
This webinar teaches managers and supervisors how to improve their teller’s performance with on-purpose and spontaneous coaching.