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February 2019

Managing a Successful Call Center

February 26, 2019 @ 10:00 am - 11:30 am

This Call Center management Webinar will ensure your internal processes are top-notch and your agents know how to effectively use the technology. Janice will also help Call Center Managers ensure that they have well-trained agents in the Call Center. Agents who execute their responsibilities and duties effectively.

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March 2019

Motivating & Managing the Frontline

March 12, 2019 @ 10:00 am - 11:30 am

Do you want your frontline staff to demonstrate professional maturity, be accountable, and excel at service? Motivating & Managing the Frontline focuses on improving your performance management skills. Why? Because that's the key to motivated and responsible employees.

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