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May 2019

Secrets of a Successful Call Center Agent

May 14, 2019 @ 10:00 am - 11:30 am

The call center agent is responsible for keeping up the relationship with the customer. Learn more in this call center agent training webinar.

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When to Coach, When to Supervise

May 28, 2019 @ 1:30 pm - 3:00 pm

This webinar will encourage you to be prepared to be effective both as a coach and as a supervisor. How are they different? How are they alike?

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