Privacy Policy

Who we are

InterAction Training provides training, education, coaching, and consulting services for professionals. Our speakers are available for workshops, company retreats, company culture issues, webinars, speaking engagements, and custom training programs. We also offer online training programs and coaching. Our website address is: https://www.interaction-training.com.

What personal data we collect and why we collect it

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Online Orders

When you purchase or download free resources from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:

Send you information about your account and order
Respond to your requests, including refunds and complaints
Process payments and prevent fraud
Set up your account for our store
Comply with any legal obligations we have, such as calculating taxes
Improve our store offerings
Send you marketing messages
If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.

We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. We will also store comments or reviews, if you choose to leave them.

Processing Payment

Our payments are processed via Square. Please consult their data policy here for questions about how they handle personal information.

Online Training

Your course progress, including completion status, quiz scores, assignments and/or essay submissions (if applicable) are stored in your user profile.

File Submissions

Any files you submit as part of an online training or certification program are not retained on the server and solely used to evaluate your progress or completion of an online course or a step towards completing a certification.

Contact forms

Information or requests you submit via any of the contact forms on our website is only used to answer a request, reply to your message, or make a proposal. Contact form information is retained for customer service purposes only.

Cookies

If you leave a comment on our site you may opt-in to save your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Publications on this site may include embedded content (e.g. videos, images, articles, podcasts, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracing your interaction with the embedded content if you have an account and are logged in to that website.

Analytics

InterAction Training uses Google Analytics. No personal information is collected. To further protect your privacy, your IP address is anonymized.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website, we store the provided personal information in a user profile. All users can see, edit, or delete this personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

Who on our team has access

Members of our team have access to the information you provide us. For example, both Administrators and Shop Managers can access:

Order information like what was purchased, when it was purchased and where it should be sent, and Customer information like your name, email address, and billing and shipping information.
Our team members have access to this information to help fulfill orders, process refunds and support you.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

Visitor comments may be checked through an automated spam detection service.

How to contact us

If you have questions or concern about your personal data, want to request a copy of your personal data, or request deletion of your information from our site, email us at privacy@interaction-training.com