Beyond Customer Service

$199.00

CD-ROM edition of The Training Institute’s July 30 2015 webinar with Zack Merrill: Beyond Customer Service.

Description

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CD-ROM edition of The Training Institute’s quarterly webinar with Zack Merrill: Beyond Customer Service.

Want to know  how to engage your customer? Want to know why how to inspire your frontline to go above and beyond to provide a spectacular customer experience? This webinar is for you! You will learn how to develop an experience for your customer that will help you stand apart. Get your employees on board and get the key ingredients for a WOW!

What You Will Learn

  • Creating an experience instead of merely providing a service
  • What are the ingredients for a WOW?
  • How do you engage your employees to go above and beyond
  • The three benchmarks of a memorable experience
  • An economic case study in cake

This program is for frontline workers who want to take their customer service up to the next level and create a memorable and genuine customer experience.