Call Center Agent Call Flow Guide

(1 customer review)

$0.00

One of the purposes of this guide is to prepare the call center agent for monitoring and scoring. Additionally, the guide conveys expectations concerning what is expected in terms of managing and controlling the call to ensure the best possible outcome. The guide is intended to serve as a road map that steers the agent to use friendly, warm, reassuring, professional tone and speech to make a positive, professional impression on the caller.

One of the purposes of this guide is to prepare the call center agent for monitoring and scoring. Additionally, the guide conveys expectations concerning what is expected in terms of managing and controlling the call to ensure the best possible outcome. The guide is intended to serve as a road map that steers the agent to use friendly, warm, reassuring, professional tone and speech to make a positive, professional impression on the caller.

1 review for Call Center Agent Call Flow Guide

  1. Stephanie

    Excellent guide that all definitely be used in our service Center. Thank you InterAction!

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