Call Center Agent Call Flow Guide

$0.00

One of the purposes of this guide is to prepare the call center agent for monitoring and scoring. Additionally, the guide conveys expectations concerning what is expected in terms of managing and controlling the call to ensure the best possible outcome. The guide is intended to serve as a road map that steers the agent to use friendly, warm, reassuring, professional tone and speech to make a positive, professional impression on the caller.

SKU: FREE-CALLCENTFLOWGUIDE Category: Tags: , , ,

Description

One of the purposes of this guide is to prepare the call center agent for monitoring and scoring. Additionally, the guide conveys expectations concerning what is expected in terms of managing and controlling the call to ensure the best possible outcome. The guide is intended to serve as a road map that steers the agent to use friendly, warm, reassuring, professional tone and speech to make a positive, professional impression on the caller.