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Dealing with Cranky & Difficult Customers provides you with tactics and techniques for dealing with frustrating behaviors. Includes a handy checklist!
Some days it doesn’t pay to get out of bed! Have you ever said or thought that? Customer interactions can sometimes cause us to feel that way. Most of us have some dealings with people that are cranky and difficult! There are easily more than a dozen behaviors that can be identified as “difficult” there are few that can potentially “flip your switch” and all of us know what that means! This program will provide you with beneficial tactics and practical techniques for dealing with frustrating behaviors.
Succeeding with these customers requires that you bring your best listening skills to the conversation. This program includes a handy checklist to print out to refer to. It includes key reminders such as:
Instead of dreading the next difficult behaviors that present themselves, you will learn how to become better prepared to manage stressful interactions in a constructive way.
Frontline service providers, managers, supervisors, and professionals who want to enhance their ability and benefit from gaining knowledge and tips on dealing with cranky and difficult customers.
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