Branch Manager School

Maarten Cappaert

Learn skills and adopt best practices for team-building, coaching, empowerment, customer service, hiring, performance reviews, and sales strategies.

The Key to Unlock Employee Potential

The Key to Unlock Employee Potential

Dedicated managers want their employees to reach their full potential. They are always on the lookout for ways to accomplish this. We want to share two options that can help you, as a manager, to unlock the full employee potential. Develop the Art of Becoming Nonjudgmental In other words: Avoid criticizing others. Easy for the wise manager. Difficult for the …

5 Ways to Build an Enviable Workplace

5 Ways to Build an Enviable Workplace

Strategies to Boost Employee Satisfaction It doesn’t take a boatload of perks or high-priced consultants to make your branch a great place to work. Demonstrating a genuine interest in others, giving employees the responsibility and power to get their jobs done, and giving them respect all go a long way to elevating employee satisfaction. Respect Boundaries, Stay Real When you …

Training Bank Tellers – Detecting Check Kiting

Check kiting is a form of fraud involving moving theoretical funds between two or more checking accounts.  A check written to the criminal from one bank is deposited, and more importantly credited, to an account at a second bank. Because that second bank now shows a positive balance, the criminal can withdraw enough money to deposit back into the first bank before …