Managing a Successful Call Center

Maarten Cappaert

This Call Center management Webinar will ensure your internal processes are top-notch and your agents know how to effectively use the technology. Janice will also help Call Center Managers ensure that they have well-trained agents in the Call Center. Agents who execute their responsibilities and duties effectively.

Training Matters Talk Show Episode 5 Call Center Best Practices

Call Center Best Practices

In this month’s Training Matters, Honey talks to Adelee Mirelez, Performance Improvement Consultant and Director of the Contact Center at Insperity. They discuss call center best practices and call center management. Adelee shares the secrets on finding the right call centers agents and providing amazing training to ensure they really excel. You will learn how to stay on top of things when your call …