This Call Center management Webinar will ensure your internal processes are top-notch and your agents know how to effectively use the technology. Janice will also help Call Center Managers ensure that they have well-trained agents in the Call Center. Agents who execute their responsibilities and duties effectively.
Take onboarding to the next level and wow new-hires with a genuine interest and care in their success within your organization.
Succeeding with these customers requires that you bring your best listening skills to the conversation. This program includes a handy checklist to print out to refer to.
How do you excel at leading while fulfilling your responsibilities as a branch manager? It’s a challenge, and this program is aimed at helping you meet it!
Supervisors need the attitude, aptitude, skill-set, confidence, persistence, and commitment to excel in their multi-tasking, challenging role. Supervisor Boot Camp will help any supervisor bring their expertise to a new level as they learn how to collaborate and coach your employees to excel on the job.
Register for this exceptional supervisor training to build essential traits such as leadership, professional maturity, and emotional IQ.
Honey Shelton talks to coaching expert Pamela Grant about being stuck in a rut. Do you have a coworker that interrupts you at the most inconvenient times? Pamela will teach you how to set boundaries and deal with intrusiveness.
Learning doesn’t always happen within the confines of a classic training room environment. Sometimes it takes a bit of creativity to turn training into learning, so here are seven creative training methods to consider as alternatives to the classic classroom setup.
People don’t magically start working as an effective team, it takes work from the Supervisor, sometimes a lot! Here are 9 strategies that will help your people work together as a tightly knit unit. Think you’ll need a little more help? Consider hosting Supervisor Boot Camp at your organization! 1. Make Inclusivity Your Rule It’s important to value the uniqueness of …
A role model is a person who others look up to, admire and want to emulate. A role model provides inspiration and sparks motivation to seek out accomplishments. Role models send messages about their beliefs by what they do and say. They refrain from boasting and are quick to say I messed up. So, how do you become a role model? Here are …