The call center agent is responsibe for keeping up the relationship with the customer. Learn more in this 2-hour call center agent training webinar.
This webinar will encourage you to be prepared to be effective both as a coach and as a supervisor. How are they different? How are they alike?
90-minute leadership skill building webinar with Honey Shelton. Learn how to be successful in your new role as a Supervisor!
Is what I’m doing being experienced by the customer in such a way as to make them feel this was the best service they’ve received?
The call center agent is responsible for keeping up the relationship with the customer. Learn more in this call center agent training webinar.
This program will help you see how you can put coaching techniques into your leadership skills and get positive and meaningful results.
Honey Shelton leads a branch manager training session for Oregon Bankers Association.
Bank Manager School offers a blend of critical management topics and targeted professional development tactics. You will strengthen your ability to lead others!
Succeeding with these customers requires that you bring your best listening skills to the conversation. This program includes a handy checklist to print out to refer to.
Dysfunctional teams can poison the culture of your company. This webinar zeroes in on the principle of behavior and team dynamics.