Training Resistant Employees

Training Resistant Employees

Do you build your training programs with resistant employees in mind? If not, you’re in the right place to learn how to alter your training so that you get the people who have checked-out checked back in! Training Resistant Employees: Where to Begin? Some employees have been in their job for such a long time that they may be described …

The Secret To Training Tellers

The Secret to Training Tellers

This is a post by guest blogger, Zack Merrill, CBTP. You will enjoy learning his take on the secret to training tellers. We seldom remember the expected exchange of everyday conversation because our brain is chock-full of stuff already. If the exchange is meaningful or helpful to you then there is a better than average chance you can recall it. …

Twelve Factors to Monitor for Check Kiting

The Federal Bureau of Investigation defines check kiting as “a scheme which artificially inflates bank account balances, in accounts that are under common control, for purposes of obtaining unauthorized use of bank funds, through the systematic exchanging or swapping of checks between these accounts, in a manner which is designed to misuse the float that exists in the banking system.” …

The Bank Teller & The Bank Secrecy Act

Since inception, the Bank Secrecy Act’s impact on the teller position has been, in large part, about complying with the regulation’s requirement to report and/or maintain information on certain cash transactions. Your financial institution will provide you with required Bank Secrecy Act training. Use this checklist to verify your expertise. Bank Secrecy Act Checklist for Tellers Question Yes/No The teller …

Training Bank Tellers – Detecting Check Kiting

Check kiting is a form of fraud involving moving theoretical funds between two or more checking accounts.  A check written to the criminal from one bank is deposited, and more importantly credited, to an account at a second bank. Because that second bank now shows a positive balance, the criminal can withdraw enough money to deposit back into the first bank before …

This Teller Drives Me Crazy!

Ever said that?  If you are a customer who has had issues with a teller you might have said that.  If you are a manager of a branch in a bank or a credit union I know you’ve said that! Maybe you are training a new teller and are pulling your hair out. Some symptoms and treatments for tellers that drive you crazy. The …

Money Matters for the Teller! An Excerpt from our Teller Training Manual

Cash-handling is a key responsibility for every teller. Let’s talk about a few key disciplines for handling money from our Essential Teller Issues training manual: All currency in the teller’s possession should be face-up, appear orderly and stored neatly. When purchasing currency, the teller should verify the purchase immediately turn the strap or replace it with a new strap, stamp …