Below you'll find a list of all posts that have been tagged with “head teller training”
What is a head-teller to do when faced with tough stuff? We received six questions about six different situations. Here are our suggested responses! 1. Repeated Mistakes I have a teller that continues to make mistakes – the same mistakes – on completing forms incorrectly. I have told her and told her. The customers love this teller and she is …
Every teller has a personal interest in cash-handling procedures and should be certain cash-related policy is meticulously obeyed. Cash limits vary from institution to institution and even from one teller to another, depending on the teller’s specific responsibilities. Limits can also vary from day to day, depending upon your cash needs. Large bulk-cash deposits should be removed from the teller …
Since inception, the Bank Secrecy Act’s impact on the teller position has been, in large part, about complying with the regulation’s requirement to report and/or maintain information on certain cash transactions. Your financial institution will provide you with required Bank Secrecy Act training. Use this checklist to verify your expertise. Bank Secrecy Act Checklist for Tellers Question Yes/No The teller …
Managing your image Your image is created by what people see, sense, hear and read about you. Choose wisely in creating the image you want to have. What you wear sends a powerful message to others. Dress the way you want to be perceived. Your body language, especially your posture and attention to grooming details, will convey confidence. How you communicate …
The key to your long term success is tied to your ability to establish boundaries! It can be both exciting and nerve racking when you are named the new supervisor. Along with learning the ropes there can be prevailing issues you face from the start. Perhaps the former supervisor is on your team. That will present a challenge with boundaries and …
Coaching: a powerful tool to develop tellers Coaching focuses on improving job skills and knowledge. Through routine coaching you can help the teller explore and evaluate what will be the best choices in order to maintain an attitude that compliments how they interact with others. One-on-one coaching says to the teller: What you do and how you do it matters! It …
