Mastering the Balancing Act

Maarten Cappaert

Reserve Your Seat Now! How Successful Do You Expect Your Tellers to Be? Maintaining the cash drawer throughout the day is a major responsibility of a bank teller.  In any bank, there is much emphasis placed on the need for tellers to balance daily. Thousands of dollars in cash may pass through the teller’s hands each day and account for …

Coaching Tellers to Excellence

Maarten Cappaert

Reserve Your Seat Now! How Successful Do You Expect Your Tellers to Be? It’s a fact: Coaching your tellers decreases teamwork issues, teller drawer outages, compliance/audit infractions and customer dissatisfaction. This webinar teaches managers and supervisors how to improve their teller’s performance with on-purpose and spontaneous coaching. Looking for ways to encourage your tellers to cross-sell and knock it out …