Eight Principles that Count at the Teller Window

Every teller has a personal interest in cash-handling procedures and should be certain cash-related  policy is meticulously obeyed.  Cash limits vary from institution to institution and even from one teller to another, depending on the teller’s specific responsibilities.  Limits can also vary from day to day, depending upon your cash needs. Large bulk-cash deposits should be removed from the teller …

The Bank Teller & The Bank Secrecy Act

Since inception, the Bank Secrecy Act’s impact on the teller position has been, in large part, about complying with the regulation’s requirement to report and/or maintain information on certain cash transactions. Your financial institution will provide you with required Bank Secrecy Act training. Use this checklist to verify your expertise. Bank Secrecy Act Checklist for Tellers Question Yes/No The teller …

New Supervisor Success

The key to your long term success is tied to your ability to establish boundaries! It can be both exciting and nerve racking when you are named the new supervisor.  Along with learning the ropes there can be prevailing issues you face from the start.  Perhaps the former supervisor is on your team.  That will present a challenge with boundaries and …

Coaching The Teller Line

Coaching: a powerful tool to develop tellers Coaching focuses on improving job skills and knowledge. Through routine coaching you can help the teller explore and evaluate what will be the best choices in order to maintain an attitude that compliments how they interact with others. One-on-one coaching says to the teller: What you do and how you do it matters! It …