Training Matters Talk Show Episode 6 Take it Up a Notch at Your Branch

Take it Up a Notch at the Branch

Honey talks with InterAction Training’s very own Zack Merrill. Zack is a Certified Bank Training Professional and Senior Training Consultant. He was previously responsible for managing a branch, determining and developing training needs, and finding the right people for the bank. His unique combination of responsibilities has given him valuable insights in how to manage your branch and your people. Honey and …

Honey Shelton's Blog: Supervisor Boot Camp

Coaching Employee Performance Effectively!

It’s important to remember that all performance can be coached. We coach when the employee is not meeting the expectations or job standards. We also coach when the employee is doing a stellar job. For the employee who is falling below expectations, getting on-purpose about coaching gives us a clear picture if we’ve done a good job at communicating expectations, …

Learners Wanted! How To Stand Out?

Learners Wanted!

Google is one the most prized places to work. People who have applied there report that there’s a maze of interviews so rigorous you’d think they were designed to be impossibly tough.  In an article I read in the Houston Chronicle the director of personnel and hiring at the Internet giant of all giants says the overriding theme at Google …

Risk & Opportunity

A Personal Banker’s Risk and Opportunity

A personal banker must juggle new business opportunity while minimizing risk challenges. With a new paradigm of regulation and growing schemes of fraud along with high demand to cross-sell the customer, the new accounts desk presents a blurry line of both risk and opportunity.   A personal banker spends their day completing an entire menu of tasks such as onboarding new …

Wow Your New Hire!

Helping your new hire get off on the right foot starts before their first day. New employee indoctrination begins with how they learn about the opportunity, the interview process and how they are introduced to their new job and co-workers. Starting a new job is stressful, exciting and challenging. What can you do to make it positive? Prepare a review …

Become an Exceptional Supervisor by Garnering Support

To garner means to build and store. To be an exceptional supervisor you must build and store support at every level professionally. Team Successful supervisors create an atmosphere where team members can fully use their skills, knowledge and creativity to work toward the goals of the department and the company. You will want to encourage the team as well as organize the ongoing work, provide direction …