Process Improvement

When to Coach? When to Supervise?

This webinar will encourage you to be prepared to be effective both as a coach and as a supervisor. How are they different? How are they alike?

Process Improvement for the Front Desk and the Call Center - Training Matters Episode 32 with Honey Shelton and featured guest Karen Wiehoff

Process Improvement for the Front Desk and the Call Center

Is this really the best use of my time? How often do you ask yourself that question? I bet quite often! We all strive to be more efficient with our time, effort, and money. Where we often fail is in deciding what on a process to make a meaningful change or break a bad habit.