Ramp Up Customer Service & Cross-Selling - Training Matters Episode 25

Ramp Up Customer Service & Cross-Selling

Is your frontline staff equipped with the self-confidence, skills, and support they need to serve your customers in the best possible way? We welcome Leigh-Anne Taylor, Senior Vice President and COO of Community Bank NBC Oklahoma, to talk about serving well and selling right. Discover how a community bank equips their frontline to consistently excel at customer service and cross-selling. …

Training Matters Episode 19: Are Virtual Tellers Right for Your Bank?

Are Virtual Tellers Right for Your Bank?

When would you install Interactive Teller Machines? What are the benefits? How do they transform your branch? Today we try to answer when interactive teller machines are a good fit for your bank. Honey  is joined today by Chuck Gearhart from Salin Bank in Indiana. Salin Bank pioneered Virtual Tellers in Indiana. Listen to what Chuck and Salin Bank have learned and find out if you should …

The Secret To Training Tellers

The Secret to Training Tellers

This is a post by guest blogger, Zack Merrill, CBTP. You will enjoy learning his take on the secret to training tellers. We seldom remember the expected exchange of everyday conversation because our brain is chock-full of stuff already. If the exchange is meaningful or helpful to you then there is a better than average chance you can recall it. …

Training Matters Talk Show Episode 7: How To Prevent Frontline Fraud

How To Prevent Frontline Fraud

Listen to Honey Shelton and Debbie Crawford as they share their thoughts on fraud on the frontline and how to prevent it. Both Debbie and Honey have an extensive background in banking. They are in a unique position to discuss security issues banks and credit unions have to deal with on the frontline. You’ll learn the consequences of the wrong …

Decisions at the teller window - Blog March 31st 2015

Decision Making at the Teller Window

The Federal Trade Commission, the nation’s consumer protection agency, states that counterfeit check scams are on the rise. Some fake checks look so real that bank tellers are reporting being fooled. The scammers use high quality printers and scanners to make the checks look real. Some of the checks contain authentic-looking watermarks. These counterfeit checks are printed with the names …