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Taking Training from Classroom to Virtual

Online

This 90-minute webinar will provide you with a roadmap on how you can effectively switch from a traditional classroom to a virtual training environment.

Coaching Tellers to Excellence

Online

This webinar teaches managers and supervisors how to improve their teller’s performance with on-purpose and spontaneous coaching.

Secrets to Being a Great Call Center Agent

Online

Positive customer-interactions increase lifetime value and improve your brand. The call center agent is often in a position that can make or break these interactions.

Spotting Opportunities and Making Referrals

Online

Curiosity about the customer leads to engagement that can provide discovery of a life event, need or problem that an attentive call center agent or branch staff person can offer a solution or a referral that results in a satisfying match.

When to Coach? When to Supervise?

Online

This webinar will encourage you to be prepared to be effective both as a coach and as a supervisor. How are they different? How are they alike?

Onboarding Your New Hire

Online

This 90-minute webinar will help you excel at new employee onboarding.