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8 Steps to Improve Cross-Selling

Online

Head tellers primarily coach, train, and problem-solve. It's essential for your frontline to have a head teller with the capacity to develop a dynamic team.

Managing a Successful Call Center

Online

This Call Center management Webinar will ensure your internal processes are top-notch and your agents know how to effectively use the technology. Janice will also help Call Center Managers ensure that they have well-trained agents in the Call Center. Agents who execute their responsibilities and duties effectively.

Motivating & Managing the Frontline

Online

Do you want your frontline staff to demonstrate professional maturity, be accountable, and excel at service? Motivating & Managing the Frontline focuses on improving your performance management skills. Why? Because that's the key to motivated and responsible employees.

You’re the New Supervisor

Online

90-minute leadership skill-building webinar with Honey Shelton. Learn how to be successful in your new role as a Supervisor!

Business Development Skills

Online

Online seminar for those with business development responsibilities. Learn thought-processes and behaviors to expand client relationships.

Coaching Tellers to Excellence

Online

This webinar teaches managers and supervisors how to improve their teller’s performance with on-purpose and spontaneous coaching.