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April 2019

Coaching Tellers to Excellence

April 30, 2019 @ 1:30 pm - 3:30 pm

This program will help you see how you can put coaching techniques into your leadership skills and get positive and meaningful results.

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May 2019

Secrets of a Successful Call Center Agent

May 14, 2019 @ 10:00 am - 11:30 am

The call center agent is responsible for keeping up the relationship with the customer. Learn more in this call center agent training webinar.

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Customer Service vs. Customer Experience

May 14, 2019 @ 1:30 pm - 3:30 pm

Is what I’m doing being experienced by the customer in such a way as to make them feel this was the best service they’ve received?

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You’re the New Supervisor

May 28, 2019 @ 10:00 am - 11:30 am

90-minute leadership skill building webinar with Honey Shelton. Learn how to be successful in your new role as a Supervisor!

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When to Coach, When to Supervise

May 28, 2019 @ 1:30 pm - 3:00 pm

This webinar will encourage you to be prepared to be effective both as a coach and as a supervisor. How are they different? How are they alike?

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June 2019

Secrets to Being a Great Call Center Agent

June 6, 2019 @ 10:00 am - 12:00 pm

The call center agent is responsibe for keeping up the relationship with the customer. Learn more in this 2-hour call center agent training webinar.

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